terongTerms of Use

We at terong operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by law. These terms set out the conditions under which you access terong, create an account, deposit and withdraw funds, and participate in our games and markets. By using terong, you agree to be bound by these terms.

Our platform hosts live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets covering Liga 1, Piala AFF, Champions League, and esports titles like Mobile Legends and Free Fire. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All transactions on terong are subject to account verification and our withdrawal policies.

This document outlines your rights and obligations when you use terong, how we handle your data, and how disputes are resolved.

Account Opening and Eligibility on terong

To open an account on terong, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We do not offer terong accounts to users in jurisdictions where online gaming is prohibited by law. You are responsible for verifying that your access to terong complies with your local laws.

When you sign up for terong, you provide your name, date of birth, email, phone number, and residential address. We use this information to verify your identity and comply with anti-money-laundering regulations. During account creation, you set a password; we recommend a strong, unique password and enable two-factor authentication for added security.

You are solely responsible for maintaining the confidentiality of your terong login credentials. We will never ask for your password via email or support chat. If you suspect unauthorized access, change your password immediately and contact our support team. terong is not liable for losses resulting from compromised credentials.

Deposits and withdrawals on terong

We accept deposits to terong via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method has minimum and maximum transaction limits set by the payment provider or our risk policies. Deposits are credited to your terong account after settlement, which typically takes minutes for e-wallets and up to one business day for bank transfers.

Withdrawals from terong are processed to the same payment method you used to deposit, subject to account verification and our anti-fraud checks. We reserve the right to delay or decline withdrawals if we detect suspicious activity or if your account fails verification. Withdrawal processing times vary: e-wallets usually settle within hours; bank transfers settle within one business day during business hours.

terong does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own fees; check with them directly. We do not control third-party payment processing times or fees.

Minimum deposit

Set per payment method and account status; check the deposit page on terong for current minimums.

Maximum daily withdrawal

Subject to your account verification level and payment method limits; terong may impose caps for risk management.

Settlement window

E-wallets: minutes to hours. Bank transfers: up to one business day. Holidays may delay processing.

Bonus terms

Any promotional offers on terong carry specific terms; read them before claiming. Bonuses may have wagering requirements or game restrictions.

Our terong Policies and Dispute Resolution

We at terong use industry-standard encryption and security practices to protect your account and payment information. Your data is stored securely and never shared with third parties except as required for payment processing or legal compliance. We comply with data protection regulations applicable in your jurisdiction.

Games on terong are fair. Our slot games use certified random number generators (RNG) audited by independent testing labs. Live-dealer tables stream in real time from our studios with no manipulation. Sportsbook odds are set by our trading team based on market conditions and are subject to change. We do not guarantee any outcome or profit from gaming or wagering.

If you believe there is an error in your account balance or a transaction, contact our support team with details. We investigate disputes within five business days and respond with findings. If we find an error in our favour, we correct it. If we find an error in your favour, we credit your account. Our decision on disputes is final unless you have grounds to escalate under applicable law.

Jurisdiction and service availability

terong operates 24 hours, seven days a week, including holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi. However, some payment methods may have reduced processing during holidays. We may perform maintenance on terong with advance notice; during maintenance, your account remains accessible but new transactions may be delayed.

We reserve the right to modify these terms at any time. Changes take effect when posted on terong. Continued use of terong after changes constitutes acceptance of the new terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance.

terong is operated by a licensed gaming entity. Our platform is subject to regulatory oversight in the jurisdictions where we operate. If you have complaints or concerns about terong that we cannot resolve, you may escalate to the relevant regulatory authority in your jurisdiction. For support, contact our team via the in-app messaging system or email; we respond in English during Jakarta business hours.