terong Platform Privacy Notice

This page describes what we collect when you use terong and how we keep that data protected. We take your privacy seriously. When you sign up, deposit via DANA, e-wallet, mobile banking, local payment, or your bank, and play live games on terong, we collect information necessary to verify your identity, process payments, and deliver our service. We do not sell your data to third parties, and we encrypt sensitive information in transit and at rest.

Our terong platform operates under jurisdiction-restricted access. We serve users only in jurisdictions where our services are legally permitted. Your account verification (Know Your Customer, or KYC) is mandatory before deposit or withdrawal. This protects both you and us from fraud and ensures compliance with local regulations.

Read on to understand what data we collect, how we use it, who may access it, and what rights you have.

What Data We Collect on terong

We collect data in several categories when you use terong:

• Account information: Your name, email address, phone number, date of birth, and residential address. We require this during signup and verify it against government-issued ID during KYC.
• Payment information: When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction records including the amount, timestamp, and payment method. We do not store your full bank account number or card details—payment processors handle that securely.
• Gaming activity: We log your bets, game sessions, wins, losses, and account balance changes. This data helps us detect fraud, resolve disputes, and comply with regulatory audits.
• Device and connection data: We record your IP address, device type (Android or iOS), browser type, and approximate location (city level, e.g., Jakarta, Surabaya, Bandung, Medan, Semarang). This helps us prevent account takeover and detect suspicious access patterns.
• Cookies and tracking: We use cookies to remember your login session and preferences. We do not use cookies to track you across other websites.

How we use your data on terong

We use your data for the following purposes:

• Verifying your identity and preventing fraud and money laundering.
• Processing deposits and withdrawals through payment partners.
• Delivering live games, settling bets, and crediting winnings to your terong account.
• Responding to your support requests and resolving disputes.
• Complying with legal obligations and regulatory audits in jurisdictions where we operate.
• Improving our platform's security, performance, and user experience.

We do not use your data for marketing emails or promotional messages unless you explicitly opt in. We do not sell your data to advertisers, data brokers, or third-party marketers.

Our terong Data Protection Policy

Third-party processors

We share your data with trusted third parties only when necessary:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) receive transaction details to process deposits and withdrawals.
• Identity verification services: We use third-party KYC providers to verify your government ID and address during signup.
• Hosting and analytics: Our servers may sit outside your jurisdiction (e.g., in Singapore or Australia). We use encrypted connections to protect data in transit.
• Legal and regulatory bodies: We may disclose data to law enforcement or financial regulators if required by law.

We do not share your data with any third party for purposes other than those listed above.

Your rights on terong

You have the right to:

• Access your personal data by logging into your terong account or requesting a data export from our support team.
• Correct inaccurate information (e.g., your address) by updating your account profile.
• Request deletion of your account and associated data, subject to legal retention requirements (e.g., we must keep transaction records for seven years for regulatory compliance).
• Withdraw consent for non-essential data processing (e.g., analytics cookies) at any time.
• Lodge a complaint with your local data protection authority if you believe we have mishandled your data.

KYC (Know Your Customer)

Mandatory identity verification required before deposit or withdrawal on terong; protects against fraud and money laundering.

Encryption

We use TLS (Transport Layer Security) to encrypt data in transit and AES-256 to encrypt sensitive data at rest on terong servers.

Data retention

We retain account and transaction data for seven years to comply with financial regulations; after that, we delete or anonymise it.

Two-factor authentication

We recommend enabling 2FA on your terong account to prevent unauthorised access even if your password is compromised.

Cookies and tracking on terong

We use cookies for the following purposes:

• Session cookies: These keep you logged into terong and expire when you close your browser.
• Preference cookies: These remember your language and display settings on terong.
• Security cookies: These help us detect and prevent fraud on your terong account.

We do not use third-party tracking cookies or pixels to follow you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use terong.

Contact us about privacy on terong

If you have questions about our privacy practices on terong, or if you wish to exercise your rights (access, correction, deletion), contact our support team via your terong account. We will respond to data requests within 30 days. For complaints, you may also contact your local data protection authority.

Our services are available only where local law permits. We do not offer terong in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This privacy notice may be updated periodically; we will notify you of material changes via email or in-app notification.